Returns & Exchanges

At Low Carb Canada, we strive to ensure your satisfaction with every order; however, due to health and safety regulations, we cannot accept returns on perishable food items or opened products. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, non-perishable, and within the 14-day return window from the date of purchase.

• 2.
  Contact Support

  Email our customer service team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the authorized items in their original packaging, clearly marking the RMA number on the outside of the box.

• 4.
  Ship and Track

  Send your return to our warehouse using a trackable shipping method; once inspected, your refund will be processed to your original payment method.