Frequently Asked Questions

Everything you need to know about your keto and low-carb journey.

Where does Low Carb Canada ship to?

We currently ship across all provinces and territories in Canada. Shipping rates and delivery times vary by location and are calculated at checkout.

How do you handle temperature-sensitive products?

For perishable items like bread or cheese, we recommend selecting 'Thermal Packaging' at checkout. We also suggest choosing expedited shipping to ensure products arrive in optimal condition.

What is your return policy on food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a resolution.

Are your products suitable for diabetics?

Many of our products are selected specifically for their low glycemic index. However, we always recommend reviewing the nutritional label and consulting with a healthcare professional regarding your specific dietary needs.

Do you offer wholesale pricing for businesses?

Yes, we offer wholesale opportunities for gyms, health food stores, and cafes. Please reach out to our sales department via the 'Wholesale' link in the footer for more information.

How can I track my order?

Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.